Terms of Use and Conditions of Purchase

Last updated: Aug 15, 2024

These Terms of Use and Conditions of Purchase (“Terms” or “Agreement”) constitute a legally binding agreement between you (“you” or “User”) and Kinship Partners, Inc. (“Kinship,” “we,” “us”), and set forth our obligations and responsibilities when you: visit or use the website located at https://www.kinship.com (“Website” or “Site”) or Kinship mobile application (“Application”); or purchase or use any products or services offered by Kinship, including, but not limited to, any services available on the Website or Application (collectively, “Services”). YOU MUST READ AND AGREE TO THESE TERMS AND CONDITIONS BEFORE MAKING ANY PURCHASE FROM, OR USING ANY SERVICES OFFERED BY KINSHIP, INCLUDING THE WEBSITE, APPLICATION, AND THE SERVICE. We may also alter the Site or any part of it at any time, and we reserve the right to change or modify these Terms by providing notice to you by mail, email, through the Application, Website, or otherwise. Your continued use of the Services after any such changes constitutes your continued agreement to these Terms.

This Agreement and any supplemental terms, policies, rules, and guidelines posted through the Services, each of which are incorporated herein by reference, including the Privacy Policy, constitute the entire agreement between you and us and supersede all previous written or oral agreements. You agree to be bound by our Privacy Policy which is incorporated herein by reference and can be found here: https://www.mars.com/privacy.

THESE TERMS CONTAIN PROVISIONS THAT LIMIT OUR LIABILITY TO YOU AND REQUIRE YOU TO RESOLVE ANY DISPUTE WITH US THROUGH FINAL AND BINDING ARBITRATION ON AN INDIVIDUAL BASIS. THIS MEANS THAT YOU WILL NOT HAVE, AND YOU WAIVE, THE RIGHT FOR A JUDGE OR JURY TO DECIDE YOUR CLAIMS, IF ANY, AND THAT YOU MAY NOT PROCEED IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE CAPACITY. IF YOU DO NOT AGREE TO ANY PART OF THESE TERMS, THEN PLEASE DO NOT MAKE ANY PURCHASE FROM KINSHIP OR VISIT OR USE THE WEBSITE, THE APPLICATION, OR USE ANY OF THE SERVICES.

1. Use of Website, Application, and Kinship Services

You may only use the Website, Application, and Services within the United States and for your own personal, non-commercial use. To use certain features of the Service, you must sign up for an account with Kinship by downloading the Application from the Apple App Store or Google Play and, if applicable, pay any fees associated with such account. The Services may not function properly if you do not keep your account current and up-to-date and pay any fees due.

The Services include, without limitation, use of the Website or Application, any service Kinship performs for you, and the Content (defined below) offered on the Website and the Application. We may change, suspend, or discontinue the Website, the Application, or any Services at any time, including the availability of any feature, database, or Content. We may also impose limits on certain features and services or restrict your access to parts or all of the Website, the Application, or the Services without notice or liability to you.

Kinship provides certain Services and Content for free to any person who complies with the requirements of this Agreement and creates a free Kinship user account via the Website or the Application.

We also offer a paid Kinship Premium subscription to provide 24/7 support to help you deal with dog parenting. Think of Kinship Premium as your backup for everyday questions, especially weird poops, and all the other wild stuff that comes with inviting a tiny creature to live in your home.

Access to vet pros over the phone, chat, and email (for the five-million questions you have every day), including your behavior and nutritional issues. (Please review the below section titled “Kinship Does Not Provide any Veterinary Medical Advice or Recommendations.”)

Kinship Premium also gives you the opportunity to upload and store your pet’s veterinary records. If you submit a request through the Application, Kinship may also contact your pet’s veterinarian directly to request veterinary records on your behalf. When you submit a request through the Application, you expressly authorize Kinship to request, receive, collect, and store your pet’s records and data. We are not liable for any third party’s veterinary records. Kinship has no obligation to ensure that the records provided by third-party veterinarians are accurate or up-to-date, and we undertake no obligation to update the records we store.

When you purchase the Kinship Premium subscription, you will be enrolled in an automatically renewing monthly subscription program, through which you will continue to be billed until you cancel. Through your subscription, you will be charged each month at the price provided at the time you sign up. At the end of each monthly period, your subscription will automatically renew unless you cancel at least 24 hours before the end of your billing cycle. You can cancel through e-mail (support@kinship.com), your online account, or by contacting customer service at 1-866-234-3464. If you cancel, you will not receive a partial refund for any unused portion of your subscription. We may terminate your subscription at any time without notice and in our sole discretion, but if we do so we will not charge you for the remaining months unless the termination was due to your actual or suspected breach of this Agreement.

Kinship and Kinship Premium provides you the opportunity to communicate with and receive services offered by these third-party providers (“Providers”), via transactions and contracts directly between you and these Providers (to which Kinship is not a party). Please note that Kinship does not recommend or endorse any particular Provider, company, brand, individual, entity, opinion, or other information that appear through the Services. We do not make any representations or warranties with respect to these Providers or the quality of the professional services they provide (the “Provider Services”); and we are not responsible for ensuring that information a Provider provides (“Provider Content”) is accurate or updated. Providers are not agents or employees of Kinship and we do not direct or control any aspect of the Provider Services or Provider Content. If you rely on any content, text, data, graphics, images, photographs, video, audio, information, suggestions, articles, scheduling availability, guidance, and other materials provided, made available, or otherwise found through the Services (including without limitation any Provider Content), you do so solely at your own risk.

Please note also that Kinship may receive an affiliate commission from third parties when you purchase certain products or services recommended by Providers. However, such commission does not constitute any endorsement or guarantee by Kinship regarding any Provider Services or Provider Content, or any third-party products or services.

2. Kinship Does Not Provide any Veterinary Medical Advice or Recommendations

The Website, Application, and/or Services may allow you to connect remotely with veterinarians, behavioral or nutritional specialists, and veterinary technicians (“Veterinary Professionals,” which are included in the definition of Providers below for purposes of these Terms), and/or to interact with a chatbot, to get answers to general pet care questions and information that may help you decide whether it is prudent to seek immediate in-person veterinary attention. Your use of these features, and the information you receive from the Veterinary Professionals and/or chatbot, does not create a veterinary-client patient relationship, is not a substitute for an in- person visit with a veterinarian, and is not intended to provide a specific diagnosis or treatment plan for your pet. Any information or records that you provide to a Veterinary Professional or upload to the Website, Application, and/or Services will not be treated as confidential. Your electronic (including audio and video) and phone communications with the Veterinary Professionals are not confidential or privileged.

Kinship does not practice veterinary medicine, veterinary technician services, or any other licensed profession, nor does Kinship interfere with the practice of veterinary medicine, veterinary technician services, or any other licensed profession by the Veterinary Professionals or any Provider, each of whom is responsible for his or her services and compliance with the requirements applicable to his or her profession and license. Neither Kinship nor any of its affiliates shall be liable for any damages caused by the advice you or your pet obtains from the Veterinary Professionals or chatbot or the decisions you make after using these features.

WHILE YOU MAY SEEK AND ACCESS INFORMATION ABOUT CARING FOR YOUR PET THROUGH THE WEBSITE, APPLICATION, AND/OR SERVICES, PLEASE BE ADVISED THAT THESE DO NOT CONSIST OF, CONTAIN, OR PROVIDE VETERINARY MEDICAL ADVICE. RELIANCE ON ANY INFORMATION PROVIDED BY OR FOUND ON THE WEBSITE, APPLICATION, OR SERVICES IS PURELY AT YOUR OWN RISK. WE WILL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR DAMAGES OR LOSSES RELATED TO ANY VETERINARY MEDICAL ADVICE PROCURED THROUGH THE WEBSITE, APPLICATION, OR SERVICES.

FURTHER, YOU ARE RESPONSIBLE FOR CHOOSING YOUR OWN PROVIDER (INCLUDING VETERINARY PROFESSIONALS). WE MAKE NO CLAIMS OR GUARANTEES, REPRESENTATIONS OR WARRANTIES, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO ANY PROVIDER (INCLUDING THE PROVIDER’S QUALIFICATIONS OR AVAILABILITY), PROVIDER SERVICES, OR CONTENT (INCLUDING PROVIDER CONTENT). WITHOUT LIMITING THE FOREGOING, IN NO EVENT SHALL WE BE LIABLE TO YOU OR ANYONE ELSE FOR ANY DECISION MADE OR ACTION TAKEN BY YOU IN RELIANCE ON ANY PROVIDER CONTENT.

Your electronic (including audio and video) and phone communications with the Veterinary Professionals are not confidential or privileged.

3. Licenses

We grant you the limited, a personal, revocable, limited, non-exclusive, non-sublicensable, and non-transferable license to use and access the Services solely for your personal, non-commercial use as specifically described herein, conditioned on your continued compliance with this Agreement. By using the Services, you acknowledge the existence and validity of, and agree to be bound by, all terms of this Agreement, including any documents referenced, attached, and/or incorporated in this Agreement.

Further, all materials displayed or performed on the Website, Application, and/or Services, including, without limitation, text, graphics, articles, photographs, images, and illustrations (the "Content") are protected by copyright. You shall abide by all copyright notices, trademark rules, information, and restrictions contained in any Content accessed through the Website, Application, and/or the Services, and you shall not use, copy, reproduce, modify, translate, publish, broadcast, transmit, distribute, perform, upload, display, license, sell, or otherwise exploit for any purposes whatsoever any Content or third party submissions or other proprietary rights not owned by you: (i) without the express prior written consent of the respective owners, and (ii) in any way that violates any right of Kinship or any third party. The Website, Application, and Services are protected by copyright as collective works and/or compilations, pursuant to U.S. and international copyright and intellectual property laws. You may not modify, publish, transmit, participate in the transfer or sale of, reproduce (except as expressly provided in this section), create derivative works based on, distribute, perform, display, or in any way exploit any of the Content, Software (defined below), Website, Application, or Services in whole or in part. Copying or storing of any Content is expressly prohibited without prior written permission from Kinship or from the third-party copyright holder identified in such Content’s copyright notice. Kinship reserves the right to require prior written consent before linking to the Website.

4. User Restrictions

You represent and warrant to us that: (i) you are an individual (i.e., not a corporation or other legal entity) and you are of legal age to form a binding contract; (ii) all information you submit to Kinship, including registration information, is accurate and truthful; and (iii) you will maintain the accuracy of such information. You also certify that you are legally permitted to use and access the Website, the Application, and the Services and you take full responsibility for the selection and use of and access to the Website, the Application, and the Services. This Agreement is void where prohibited by law, and the right to access the Website, the Application, and/or the Services is revoked in such jurisdictions.

YOU MUST BE AT LEAST AGE THIRTEEN (13) TO USE THE SITE.  By accessing, using, and/or submitting information to or through the Site, you represent that you are at least age 13 and that you have the power and authority to enter into and perform your obligations under this Agreement. If you are between age 13 and the age of majority in your place of residence, you may use the Site only under the supervision of your parent or legal guardian. If you are the parent or legal guardian and consent to your minor child’s access to and use of the Site, you agree to be bound by these terms on behalf of yourself and your minor child.

You shall not: (a) distribute, market, resell, transfer, or allow any other individual (other than those in the same household) to use the Services; (b) use the Services in connection with any products or services not supplied or provided by Kinship or otherwise approved by Kinship in writing; (c) remove any proprietary notices, labels, or marks on or in the Application, Services, or Website; (d) decipher, decompile, disassemble, reverse engineer, or otherwise attempt to derive any source code or underlying ideas or algorithms of any part of the Application, Services, or Website; or (e) use the Application, Services, or Website in a manner that (i) infringes or violates the intellectual property rights or proprietary rights, rights of publicity or privacy, or other rights of any third party; (ii) violates any law, statute, ordinance, by-law, or regulation; (iii) is harmful, fraudulent, deceptive, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, or otherwise objectionable; (iv) involves commercial activities or sales without Kinship’s prior written consent such as contests, sweepstakes, barter, advertising, or pyramid schemes; (v) impersonates any person or entity, including, without limitation, any employee or representative of Kinship; or (vi) contains a virus, trojan horse, worm, time bomb, or other harmful computer code, file, or program. Further, the use of manual or automated software, devices, or other processes to “crawl,” “scrape,” or “spider” any page of the Website or the Application is strictly prohibited. You are responsible for your activity in connection with the Website, Application, and the Services. Any fraudulent, abusive, or otherwise illegal activity may be grounds for termination of your right to access or use the Website, Application, or the Services.

5. User Account

To use the Website, the Application, or certain Services, you may be required to register with Kinship and select a password and username ("User ID"). You shall provide Kinship with accurate, complete, and updated registration information. Failure to do so shall constitute a breach of this Agreement, which may result in immediate termination of your account. You shall be responsible for maintaining the confidentiality of your password. If you access the Website, Application, or the Services through a third-party site or service, you will provide your third-party account credentials to Kinship, and you are consenting to have the information in those accounts transmitted into your account.

6. Fees and Payment for Use of Kinship Services

Fees: You shall pay all applicable fees imposed by Kinship in connection with Kinship Premium Services selected by you. Kinship reserves the right to change its subscription fee and to institute new charges at any time, upon notice to you, which may be sent by email (where required by law) and posted on the Website or Application. Your use of the Services following such notification constitutes your acceptance of any new or increased charges. Unless otherwise expressly set forth herein, any fees paid hereunder are non-refundable. The transactions conducted through the Services may be subject to sales tax and other applicable taxes, levies, duties, and assessments, and you shall be responsible for payment of all such amounts.

Billing Details: Your subscription and billing details and cost can be viewed on the Website or through the Application. Please visit the Application or contact us at support @kinship.com if you would like to receive more detailed account history or billing information. You must notify us or change your information via your online account immediately in the event of any change in your name, billing address, service address, email address, telephone number, credit or debit card, or other account information.

Payments: All payments must be made in U.S. Dollars. You may be required to pay in advance by credit card or debit card. All amounts due must be paid by the due date to avoid any late fees and possible deactivation of the Services. We reserve the right to suspend or terminate your access to the Services and report any late payment or non‐payment to credit reporting agencies.

Authorization: By providing a credit card or other payment method accepted by Kinship (“Payment Method”), you expressly agree that we are authorized to keep such Payment Method on file and charge you the fees, charges, or other amounts described above. If you want to use a different Payment Method than the one you signed up to use during registration, or if there is a change in your credit card validity or expiration date, you may edit your Payment Method information by logging in to your account and viewing your account details. When you provide a Payment Method, including in connection with any free or discounted trial offer, our system will attempt to verify the information you entered. We do this by processing an authorization hold, which is standard practice. We do not charge you in connection with this authorization hold. If your Payment Method expires and you do not edit your Payment Method information or cancel your account, you authorize us to continue billing, and you will remain responsible for any uncollected amounts.

Trial Programs and Promotions: Kinship may, in its sole discretion, offer free or discounted trial programs that convert into paid automatically renewing subscriptions. By signing up for a trial, you agree to all applicable terms, including the automatic renewal and recurring billing feature. Please read the terms of any trial offers carefully. We may also offer you a discount, coupon, or rebate for certain third-party products in connection with a special promotion, pilot program, or for customer appreciation (“Promotions”). While we take reasonable steps to make sure any such Promotions are valid and legitimate, we cannot guarantee that they will be honored, valid, or otherwise redeemable by third parties. We will not be liable for any damage or loss caused by your use of or reliance of any Promotions.

7. Services and Plans

Our Rights to Limit or End Your Subscription or this Agreement: WE CAN, WITHOUT NOTICE, LIMIT, SUSPEND, OR END YOUR SUBSCRIPTION OR ANY CONTRACT WITH YOU, including, but not limited to: (i) if you: (a) breach this Agreement, any law, rule or regulation, or rights of us or any third party; (b) make a late payment or, in the case of pre‐paid subscriptions, if your credit or debit card is declined; (c) incur charges larger than a required deposit or billing limit (even if we haven't yet billed the charges); (d) provide credit information we cannot verify; (e) become insolvent or go bankrupt; (f) lie to us; (g) allow anyone to use your account or User ID; or (ii) if you, any user of your account or any authorized contact on your account: (a) threaten or commit violence against our representatives; (b) use vulgar or inappropriate language toward our representatives; (c) harass our representatives; (d) interfere with our operations; (e) "spam" or engage in other abusive activities; (f) modify the Services; (g) use the Services to violate or infringe upon any rights of any kind of us or any third party, including, but not limited to, copyright, trademark, contract, defamation, right of privacy or publicity, or any other right of any person or entity; or (h) use the Services in a way that adversely affects us, our network, or other customers, any Providers, partners, representatives, agents, or affiliates. We can also temporarily limit your Services for any operational or governmental reason. FURTHER, WE CAN CANCEL ANY AND ALL SERVICE OFFERINGS AT ANY TIME AND FOR ANY REASON.

SMS Charges: The Services may allow you to send and receive text messages (SMS) on your mobile device. You authorize Kinship to send account-related and other SMS to your account. Message and data rates may apply, and you will be responsible for paying such charges. To stop receiving text messages from or in connection with the Services, update your notification settings in your mobile Application, or follow the directions provided in the message. We are not liable for any fees you incur from your mobile provider. Please review our Privacy Statement for information on how we administer SMS text messaging, including details on how to opt-out.

Authorization to Contact You by Phone: You authorize us and our affiliates, agents, Providers and independent contractors to contact you at any telephone number you provide to us or from which you place a call to us or any telephone number where we believe we may reach you using any means of communication, including, but not limited to, marketing calls or text messages to mobile, cellular, wireless, or similar devices and calls or text messages using an automated telephone dialing system and artificial voices or prerecorded messages, even if you incur charges for receiving such communications.

8. User Submissions and Feedback

By posting information or content on the Website or the Application or otherwise providing content, materials, or information to Kinship or in connection with the Website, the Application, or the Services (“User Submissions”), you grant Kinship a non-exclusive, worldwide, royalty-free, perpetual, sublicensable, and transferable right to use such User Submissions in connection with the Services, the Application, the Website, and Kinship’s (and its successors’ and assigns’) business, including by reformatting, modifying, creating derivative works of, excerpting, and translating any User Submissions. You understand that all information publicly posted or privately transmitted through the Website, the Application, or the Services is the sole responsibility of the person from which such content originated. Under no circumstances will Kinship be liable in any way for any User Submissions, including, without limitation, any errors or omissions, or any loss or damage of any kind incurred in connection with use of or exposure to any User Submissions posted, emailed, accessed, transmitted, or otherwise made available via the Website, the Application, or the Services.

If you provide any comments, feedback, information, or materials regarding this Site (“Feedback”), you agree that: (1) you are the owner of such Feedback; (2) the Feedback does not violate the rights of any third party; (3) the use of any Feedback will not result in harm or personal injury to any third party; and (4) all factual information contained in the Feedback is true and accurate. By submitting Feedback to this Site or by providing Feedback while interacting with this Site through social media platforms (such as using a promoted hashtag), you grant us a non-exclusive license to use that Feedback in connection with our business or our operation of this Site.

You may not upload, post, or transmit any User Submission that: (1) would violate or infringe the proprietary, privacy, publicity, or intellectual property rights of Kinship or any third party; (2) is obscene, profane, offensive, defamatory, threatening, harassing, abusive, libelous, hateful, or harmful to any other person or entity; (3) violates any applicable law, statute, ordinance, or regulation; (4) puts in jeopardy the security of your account, Kinship, or this Site; or (5) promotes or references drugs, alcohol, tobacco, weapons, or illegal conduct. We reserve the right, but have no obligation, to pre-screen, review, flag, filter, modify, refuse, and remove any User Submission for any reason.

9. Third Party Products or Services

The Services might rely on certain third-party services, including Google Maps for certain pet location services. Your use of the Services shall bind you to the Google Maps/Google Earth Additional Terms of Service available at https://maps.google.com/help/terms_maps.html, which includes, without limitation, the Google Privacy Policy, which is available at https://policies.google.com/privacy?hl=en&gl=us.

If you choose to use the Services in connection with a product or service provided by a third party, Kinship is not responsible for and does not endorse any third-party product or service. ANY USE OF THIRD-PARTY PRODUCTS OR SERVICES IN CONNECTION WITH THE WEBSITE, THE APPLICATION, AND/OR THE SERVICES IS SOLELY AT YOUR OWN RISK AND MAY VOID ANY WARRANTIES PROVIDED BY KINSHIP. Without limiting the foregoing, you acknowledge and agree that, in your use of the Application, you will comply with any applicable third-party terms of agreement that may affect or be affected by such use.

10. Third-Party Websites

The Website, the Application, or the Services may contain links to third party websites or services ("Third-Party Websites") that are not owned or controlled by Kinship. The Website or the Services may also be accessible by logging in through a Third-Party Website. Kinship has no control over, and assumes no responsibility for, the content, accuracy, privacy policies, or practices of, or the opinions expressed in, any Third-Party Websites. In addition, Kinship will not and cannot monitor, verify, or edit the content of any Third-Party Website.

When you connect remotely with a Veterinary Professional, the Veterinary Professional might, at their sole discretion, recommend a product for your pet and provide a link to a third-party website that sells the recommended product. Kinship may receive a commission through the link provided by the Veterinary Professional. However, Kinship does not compensate the Veterinary Professional for providing a third-party website recommendation.

11. Term, Termination, and Survival

This Agreement is effective at the moment you first access or use the Site and continues in full force until terminated by you or us. We may also terminate the Agreement for any other reason, and at any time.

The provisions of this Agreement related to our intellectual property rights, User Content, acceptable use, disclaimer of warranties, indemnity, limitation and liability, and dispute resolution, including the class action waiver, and any other rights and obligations which are by their nature intended to survive termination, will survive any termination of this Agreement.

12. Notice of Infringement; Takedown Requests

Kinship has adopted the following general policy toward copyright infringement in accordance with the Digital Millennium Copyright Act or DMCA. If you have an intellectual property rights-related complaint about material posted on the Service, the Website, or the Application, you may contact our Designated Agent at the following address: Kinship Designated Agent: Legal, c/o Kinship Partners, Inc., 440 Park Avenue South, Floor 5, New York NY, 10016. Any notice alleging that materials hosted by or distributed through the Service or Website infringe intellectual property rights must comply include the following information:

A physical or electronic signature of a person authorized to act on behalf of the owner of the copyright that has been allegedly infringed;
Identification of works or materials being infringed;
Identification of the material that is claimed to be infringing including information regarding the location of the infringing materials that the copyright owner seeks to have removed, with sufficient detail so that Kinship is capable of finding and verifying its existence;
Contact information about the notifier including address, telephone number and, if available, email address;
A statement that the notifier has a good faith belief that the material identified is not authorized by the copyright owner, its agent, or the law; and
A statement made under penalty of perjury that the information provided is accurate and the notifying party is authorized to make the complaint on behalf of the copyright owner.

13. Disclaimer of Warranties, Limitation of Liability, and Indemnification

Except in jurisdictions where it is not possible to limit consumers’ recourses for legal/statutory warranties, such as New Jersey, the Website, Services, and Application are provided to you “AS IS” and “AS AVAILABLE.” WITHOUT LIMITING THE FOREGOING, KINSHIP DOES NOT MAKE ANY WARRANTIES BEYOND THOSE ON THE FACE OF THE WEBSITE, APPLICATION, AND SERVICES. KINSHIP DOES NOT WARRANT THAT ACCESS TO OR USE OF THE WEBSITE, APPLICATION, OR SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT DEFECTS WILL BE CORRECTED. EXCEPT AS MAY BE PROVIDED IN ANY ADDITIONAL TERMS, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE TOTAL LIABILITY OF KINSHIP TO YOU, FOR ALL POSSIBLE DAMAGES, LOSSES, AND CAUSES OF ACTION IN CONNECTION WITH YOUR ACCESS TO AND USE OF THE WEBSITE, PURCHASE OF ANY SERVICES, ANY COMMUNICATIONS BETWEEN YOU AND KINSHIP (INCLUDING COMMUNICATIONS THROUGH THIRD PARTIES), AND YOUR RIGHTS UNDER THIS AGREEMENT, EXCEED AN AMOUNT EQUAL TO THE AMOUNT YOU HAVE PAID KINSHIP IN CONNECTION WITH THE TRANSACTION(S) THAT UNDERLY THE CLAIM(S). SOME JURISDICTIONS, INCLUDING WITHOUT LIMITATION NEW JERSEY, MAY NOT ALLOW THE LIMITATIONS OR EXCLUSIONS OF LIABILITY, SO SOME OF THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY. CHECK LOCAL LAWS FOR ANY RESTRICTIONS OR LIMITATIONS REGARDING THESE LIMITATIONS OR EXCLUSIONS.

YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD HARMLESS KINSHIP AND AFFILIATES, OUR OFFICERS, MEMBERS, MANAGERS, EMPLOYEES, PARTNERS, AND AGENTS FROM AND AGAINST ANY AND ALL CLAIMS, LIABILITIES, DAMAGES, LOSSES, DEMANDS, OR EXPENSES, INCLUDING ATTORNEY’S FEES AND COSTS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH YOUR USE OF THIS SITE OR YOUR VIOLATION OF THIS AGREEMENT, ANY LAW, OR THE RIGHTS OF ANY THIRD PARTY.

14. MANDATORY ARBITRATION; CLASS ACTION WAIVER

Except in jurisdictions where it is not possible to require arbitration and/or waive the right to class proceedings, any dispute relating in any way to your visit to or use of the Website or Application, purchase or use of the Services, your relationship or communications with Kinship (including indirect communications through third parties), or otherwise related to this Agreement (“Disputes”), shall be resolved exclusively through confidential arbitration, rather than in court, and shall be governed exclusively by the laws of the State of Delaware, without regard to principles of conflict of laws. The United States Federal Arbitration Act governs the interpretation and enforcement of this Arbitration Agreement. Further, any question as to the validity of this Arbitration Agreement shall be submitted to confidential arbitration and decided by an arbitrator.

If a Dispute arises under this Agreement, you agree to first contact us at legal@kinship.co. Before formally submitting a Dispute to arbitration, you and we may choose to informally resolve the Dispute. If any Dispute cannot be resolved informally, you agree that any and all Disputes, including the validity of this arbitration clause and class action waiver, shall be submitted to final and binding arbitration before a single arbitrator of the American Arbitration Association (“AAA”) in a location convenient to you or telephonically. Either you or we may commence the arbitration process by submitting a written demand for arbitration with the AAA and providing a copy to the other party. The arbitration will be conducted in accordance with the provisions of the AAA’s Commercial Dispute Resolutions Procedures, Supplementary Procedures for Consumer-Related Disputes, in effect at the time of submission of the demand for arbitration. The AAA’s rules are available at www.adr.org. A form for initiating arbitration proceedings is available on the AAA’s site at http://www.adr.org. Except as may be required by law as determined by the arbitrator, no party or arbitrator may disclose the existence, content, or results of any arbitration hereunder without the prior written consent of both parties.

Notwithstanding the foregoing, the following shall not be subject to arbitration and may be adjudicated only in the state and federal courts of Delaware: (i) any dispute, controversy, or claim relating to or contesting the validity of our or one of our family company’s intellectual property rights and proprietary rights, including without limitation, patents, trademarks, service marks, copyrights, or trade secrets; (ii) an action by us for temporary or preliminary injunctive relief, whether prohibitive or mandatory, or other provisional relief; (iii) any legal action by us against a non-consumer; and (iv) interactions with governmental and regulatory authorities. In addition, a party may bring a suit or other legal proceeding to enforce this Agreement in a United States small claims court, to the extent the applicable claim qualifies for jurisdiction by such court pursuant to applicable law.

YOU EXPRESSLY AGREE TO REFRAIN FROM BRINGING OR JOINING ANY CLAIMS IN ANY REPRESENTATIVE OR CLASS-WIDE CAPACITY, INCLUDING BUT NOT LIMITED TO BRINGING OR JOINING ANY CLAIMS IN ANY CLASS ACTION OR ANY CLASS-WIDE ARBITRATION.

The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement may be joined to an arbitration involving any other party subject to this Agreement, whether through a class action, private attorney general proceeding, class arbitration proceedings or otherwise. If an arbitrator or court decides that any part of this arbitration agreement is invalid or unenforceable, the other parts of this arbitration agreement shall still apply; however, if an arbitrator or court decides that the class action waiver is invalid or unenforceable, then the entirety of this arbitration agreement shall be null and void. YOU UNDERSTAND THAT YOU WOULD HAVE HAD A RIGHT TO LITIGATE IN A COURT, TO HAVE A JUDGE OR JURY DECIDE YOUR CASE AND TO BE PARTY TO A CLASS OR REPRESENTATIVE ACTION. HOWEVER, YOU UNDERSTAND AND AGREE TO HAVE ANY CLAIMS DECIDED INDIVIDUALLY AND ONLY THROUGH ARBITRATION. You shall have thirty (30) days from the earliest of the date that you visit the Website, Application, purchase a Service, or submit information through the Website or Application to opt out of this arbitration agreement, by contacting us by email at legal@kinship.co. If you do not opt out by the earliest of the date that you visit the Website, make a purchase, download the Application, or submit any information to us, then you are not eligible to opt out of this arbitration agreement.

15. NOTICE TO CALIFORNIA RESIDENTS

With respect to any electronic commercial service (as defined under California Civil Code Section 1789.3) offered on or through the Sites, California residents are entitled to the following specific consumer rights information:

The provider of the Website is:
Mars, Incorporated
6885 Elm Street
McLean, VA 22101

To file a complaint regarding the Website or Services, or to receive further information, send a letter to the attention of “Legal Department” at the above address or contact Mars via e-mail at privacy@effem.com (with “California Resident Request” as the Subject Line). You may also contact the Complaint Assistance Unit of the Division of Consumer Services of the Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at 916.445.1254 or 800.952.5210.

16. General

The failure of Kinship to exercise, in any respect, any right provided for herein shall not be deemed a waiver of any further rights hereunder. Kinship shall not be liable for any failure to perform its obligations hereunder where such failure results from any cause beyond Kinship’s reasonable control, including, without limitation, mechanical, electronic, or communications failure or degradation. If any provision of this Agreement is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that this Agreement shall otherwise remain in full force and effect and enforceable. This Agreement is not assignable, transferable, or sublicensable by you except with Kinship’s prior written consent. Kinship may transfer, assign, or delegate this Agreement and its rights and obligations without your consent. Headings for each section have been included above for your convenience, but such headings do not have any legal meaning. Except as expressly set forth in this Agreement, you and Kinship agree there are no third-party beneficiaries intended under this Agreement. You enter this agreement as of the date you agree to this Agreement, in your place of residence.

17. Additional Terms

In addition to these Terms, your use of the Services is subject to the Mars Terms of Use, available at https://www.mars.com/global/policies/legal/ld-english, and Mars Privacy Statement, available at https://www.mars.com/global/policies/privacy/pp-english. If any additional term is irrevocably inconsistent with any provision of these Terms, these Terms will prevail. Additional or separate terms may also apply to the Services you use and purchase. Any additional terms will be specified with the relevant Service, and those additional terms become a part of your agreement with us if you use those services.

18. Software and End User License Agreement.

The below End User License Agreement (“EULA”) governs the software available ("Software") when you download the Kinship Premium Application.

1. License Grant.

Subject to the terms and conditions in this EULA, Kinship hereby grants to you a non-exclusive, non-transferable, limited license to use the Software. The terms of this EULA will govern any upgrades provided by Kinship that replace or supplement the original Software unless such upgrade is accompanied by a separate license in which case the terms of that license will govern. The license rights granted under this EULA are limited to the first 30 days after you first use the Software unless you supply information necessary to activate a Kinship subscription. You may activate a subscription to Kinship by downloading the Application located at the Apple App Store and Google Play.

2. Restrictions.

You agree not to copy, create derivative works, reproduce, modify, or distribute the Software, or otherwise exceed the scope of the foregoing license. Subject to applicable law, you agree not to decompile, reverse engineer, disassemble, or otherwise attempt to learn the source code, structure, or algorithms underlying the Software. You agree not to (i) remove any copyright or other proprietary notice from the Software, (ii) sublicense or transfer the Software to a third party; (iii) extract or replace any part of the Software; or (iv) sell, rent, lease, lend, provide commercial hosting services, or otherwise transfer the Software for value. This EULA does not allow you to use the Software on any hardware that you do not own or control, and you may not distribute or make the Software available over a network where it could be used by multiple devices at the same time.

Additional Terms and Conditions for Apple Users.
NOTE – The terms and conditions of this paragraph apply to you only if you downloaded the Application through Apple Inc.’s App Store. You acknowledge that this EULA is between you and Kinship, and that Apple Inc. (“Apple”) bears no responsibility for the Application and its content. The license grant under this EULA is a non-transferable license to use the Application on any Apple-branded products that you own or control as permitted by this EULA and the Usage Rules set forth in the Apple Media Services Terms and Conditions, except that the Application may be accessed and used by other accounts associated with you via “Family Sharing” (as defined in the Apple Media Services Terms and Conditions) or volume purchasing. You acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Application. In the event of any failure of the Application to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) of the Application to you; provided that, to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the Application. Apple is not responsible for addressing any claims by you or a third party relating to the Application or your use of the Application, including without limitation: (i) product liability claims; (ii) any claim that the Application fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy, or similar legislation. In the event of any third-party claim that the Application or your possession and use thereof infringes a third party’s intellectual property rights, Apple will not be responsible for any investigation, defense, settlement, or discharge thereof. Apple and its subsidiaries are third-party beneficiaries of this EULA, and upon your acceptance of this EULA, Apple will have the right (and will be deemed to have accepted the right) to enforce this EULA against you as a third-
party beneficiary thereof.

3. Ownership.

Any rights not expressly granted to you are reserved by Kinship and its affiliates. Neither this EULA nor any act by Kinship pursuant to or in connection with this EULA (including, without limitation, the delivery or conveyance of any hardware or software product) shall be construed to provide expressly, by implication, by way of estoppel, or otherwise, any license or any rights under any patents, copyrights, or any other intellectual property rights of Kinship or its affiliates, except as expressly provided herein.

4. Export Controls.

You represent and warrant that you are not: (a) located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; or (b) listed on any U.S. Government list of prohibited or restricted parties. You hereby agree that (i) you will comply with all applicable Sanctions and Export Control Laws, (ii) you are solely responsible for ensuring that the Application is used, disclosed, and/or transported only in accordance with all applicable Sanctions and Export Control Laws, and (iii) you will not re-export or transfer the Application, in any form, directly or indirectly, to any person or entity based in Cuba, Iran, Syria, Sudan, South Sudan, or North Korea.

5. Termination.

This EULA shall terminate immediately, without notice, if you fail to comply with any material term of this EULA. In addition, Kinship may terminate this EULA at any time upon notice to you and by posting notice on our website located at https://www.kinship.com.

6. Miscellaneous.

Your use of software components together with the Software is subject to the terms of your separate license from Kinship. Compliance with all copyright laws and software licenses included in this EULA are the responsibility of the user. The laws of the State of Delaware, USA, without regard to Delaware’s conflict of law principles, govern this EULA. The United Nations Convention on Contracts for the Sale of International Goods does not apply to this EULA.

Kinship reserves the right to change the terms and conditions of this EULA by posting a revised EULA on the Website or in the Application or mailing or emailing notice thereof to you. In addition, Kinship may add, modify, or delete any aspect, program, or feature of the Application, although Kinship is not under any obligation to add any upgrade, enhancement, or modification. Your continued use of the Site and/or the Application following any announced change will be conclusively deemed acceptance of any change to the terms and conditions of this EULA (and acceptance of the version of this EULA then in effect). Accordingly, please review the EULA found on the Website and in the Application on a periodic basis.

Effective Date: November 14, 2024

littleKin^TM by Kinship TERMS AND CONDITIONS

These Terms of Use and Conditions of Purchase (“Terms” or “Agreement”) constitute a legally binding agreement between you (“you” or “your”) and Direct 2 Pet LLC and set forth our obligations and responsibilities when you purchase or use any products or services offered by Mars through the littleKin^TM by Kinship sample box program managed through our affiliate, Kinship Partners, Inc. (“Kinship,” “our,” “we”) (Direct 2 Pet LLC and Kinship may collectively be referred to as “Mars”). YOU MUST READ AND AGREE TO THESE TERMS AND CONDITIONS BEFORE MAKING ANY PURCHASE OR USING OUR SERVICES, INCLUDING THIS WEBSITE (“Site”). Kinship or Mars may alter the Site or any part of it at any time, and we reserve the right to change or modify these Terms by providing notice to you by mail, email, through the Application, Site, or otherwise. Your continued use of the Services after any such changes constitutes your continued agreement to these Terms as revised. By agreeing to these Terms, you acknowledge that you are a Kinship user and have read and agreed to the Terms of Use and Conditions of Purchase (“Terms of Use”) of Kinship.com. For the Terms of Use of Kinship.com, please visit https://www.kinship.com/terms-of-service. This Agreement and any supplemental terms, policies, rules, and guidelines posted by Mars or Kinship, each of which are incorporated herein by reference, including the Privacy Policy and Kinship Terms of Use, constitute the entire agreement between you and us and supersede all previous written or oral agreements. Capitalized terms used but not defined in this Agreement shall have the respective meanings given to them in the Terms of Use of Kinship.com.

1. Orders

You may place an order for a littleKin by Kinship sample box directly on the Site. Once your littleKin sample box has been validated, you will have to choose the delivery address and payment method. Upon validation, Kinship will acknowledge receipt of your order by sending you an order confirmation email. In certain cases, in particular for non-payment, incorrect address or any other problem related to your account, Mars reserves the right to block your order until the problem is solved.

If any of the products you ordered are unavailable (for example due to stock availability), you will be informed and will be offered to either cancel or modify your order. If you choose to cancel your order, the amount you paid will be fully refunded using the payment method you used for your order.

Mars reserves the right to refuse or cancel your order for any reason, including limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified through our efforts to avoid fraud and/or account abuse.

If you wish to change or cancel your order after confirming it on the Site, you may contact Kinship customer service at support@kinship.co. If Mars has not started filling your order, Mars may be able to change it based on your new instructions and send you a new confirmation email. If Mars has started filling your order, Mars will not be able to change it and will notify you as such. You will be informed of the progress of your order by e-mail.

2. Account

When placing your order, you must first create an account with our sister brand Kinship at [ENTER HOMEPAGE URL]. You may access your account on the Site at any time. The images of the products on the Site are for illustrative purposes and the packaging of the product may vary slightly from that shown in images due to technical limitations of your screen or device.

3. Delivery

Several deliveries options are available and may include a free delivery option for certain purchases (e.g., dollar amount thresholds, promotions). Standard deliveries take place within the timeframe specified when ordering, which will generally be within 8 weeks from the time the order is placed, or according to the terms described at the time of your order. If the last day of the delivery period falls on a Saturday, on a Sunday or on a public holiday, it is automatically postponed to the next working day. Orders may be delivered in multiple parcels.

In the event of a significant delay in shipment, Mars will inform you via the contact details you provided. Therefore, it is important that your contact details are accurate. In the event of a failure to ship the products within the period specified, you may either consent to receive the products on a delayed schedule or cancel your order and receive a prompt refund. All products purchased from Mars are delivered to users through a third-party shipping company. Any risk of loss or damage to the products passes to you at the time you or a third party designated by you, and other than Mars carrier, takes physical possession of the product.

4. Price

Mars reserves the right to adjust prices at its sole discretion at any time without notice. Such changes will not affect orders already placed, and you will always be charged the price reflected on the Site and in force at the time of your order. All prices displayed on the website are in U.S. Dollars.

5. Payment

Mars accepts payment by credit card (Visa, Mastercard, American Express, Discover, and Diners Club), Shop Pay, Apple Pay, Google Pay, and Meta Pay. Your account will be charged upon confirmation of the product shipment.

a. Discount codes

If a discount code is used, the applicable code for the concerned offer must be entered in the “Discount” field. Discount codes cannot be used in combination with other promotions or coupons; only one discount code can be used per transaction and the amount of that discount code is deducted from the balance of the shopping cart.

Mars reserves the right to restrict the use of discount codes for payment of certain products, weights, and shipping charges. Unless otherwise specified in the terms of the offer, online discount codes must be used at the point of sale on the Site and are only valid while supplies last and limited to one (1) use per pet profile and cannot be applied to previously placed orders or combined with other promo codes or discounts. Discount codes are also non-transferable; non-redeemable for cash or credit; and not valid on any other website, retailer, or for in-store use, and cannot be applied towards taxes or fees;

To apply the promo code, you must enter it when completing the order at checkout on the Site; Mars reserves the right to modify or cancel the offer at any time; If you later request a refund of any of the product(s) purchased using the promo code offer, you will only be refunded the amount paid for the order.

6. Limitation of liability

Mars will not be liable for any consequential, indirect, punitive, or special damages of any kind arising out of or relating to the breach of these Terms, any offense or any other reason due to Site access (or inability to access), use of the Site or any other data or program on the Site, or the use of the products. Mars will not be liable for any interruption of transactions made through the Site or for any failure or negligence which are caused by the consumer or by the unforeseeable act of a third party, which effects cannot be avoided, or by an event of force majeure.

7. Customer service

If you have a question about your order or subscription, you can contact Kinship at support@kinship.co.

8. Mandatory Arbitration; Class Action Waiver

Except in jurisdictions where it is not possible to require arbitration and/or waive the right to class proceedings, any dispute relating in any way to your visit to or use of the Site or purchase or use of any products or services offered by Mars through the littleKin^TM by Kinship, or otherwise related to this Agreement (“Disputes”), shall be resolved exclusively through confidential arbitration, rather than in court, and shall be governed exclusively by the laws of the State of Delaware, without regard to principles of conflict of laws. The United States Federal Arbitration Act governs the interpretation and enforcement of this Arbitration Agreement. Further, any question as to the validity of this Arbitration Agreement shall be submitted to confidential arbitration and decided by an arbitrator.

If a Dispute arises under this Agreement, you agree to first contact us by mail at Mars, Incorporated, Attn: Legal Department, 800 High Street, Hackettstown, NJ 07840 or email at legal@kinship.co. Before formally submitting a Dispute to arbitration, you and we may choose to informally resolve the Dispute. If any Dispute cannot be resolved informally, you agree that any and all Disputes, including the validity of this arbitration clause and class action waiver, shall be submitted to final and binding arbitration before a single arbitrator of the American Arbitration Association (“AAA”) in a location convenient to you or telephonically. Either you or we may commence the arbitration process by submitting a written demand for arbitration with the AAA and providing a copy to the other party. The arbitration will be conducted in accordance with the provisions of the AAA’s Commercial Dispute Resolutions Procedures, Supplementary Procedures for Consumer-Related Disputes, in effect at the time of submission of the demand for arbitration. The AAA’s rules are available at www.adr.org. A form for initiating arbitration proceedings is available on the AAA’s site at http://www.adr.org. Except as may be required by law as determined by the arbitrator, no party or arbitrator may disclose the existence, content, or results of any arbitration hereunder without the prior written consent of both parties.

The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement may be joined to an arbitration involving any other party subject to this Agreement, whether through a class action, private attorney general proceeding, class arbitration proceedings or otherwise. If an arbitrator or court decides that any part of this arbitration agreement is invalid or unenforceable, the other parts of this arbitration agreement shall still apply; however, if an arbitrator or court decides that the class action waiver is invalid or unenforceable, then the entirety of this arbitration agreement shall be null and void. YOU UNDERSTAND THAT YOU WOULD HAVE HAD A RIGHT TO LITIGATE IN A COURT, TO HAVE A JUDGE OR JURY DECIDE YOUR CASE AND TO BE PARTY TO A CLASS OR REPRESENTATIVE ACTION. HOWEVER, YOU UNDERSTAND AND AGREE TO HAVE ANY CLAIMS DECIDED INDIVIDUALLY AND ONLY THROUGH ARBITRATION. You shall have thirty (30) days from the earliest of the date that you visit the Site, purchase a product or service, or submit information through the Site to opt out of this arbitration agreement, by contacting us by mail at to Mars, Incorporated, Attn: Legal Department, 800 High Street, Hackettstown, NJ 07840 or by email at legal@kinship.co. If you do not opt out by the earliest of the date that you visit the Site, make a purchase, or submit any information to us, then you are not eligible to opt out of this arbitration agreement.